Moderation- mediation effects of english proficiency and willingness to communicate on the relationships between self-efficacy and communication apprehension and frequency of english communication

• Main Author: Agwel, Khideja M.A.
• Format: Thesis
• Language: English
• Published: 2021
• Subjects: English language - Conversation and phrase books (for bank employees); Frequency (Linguistics)
• Online Access: http://psasir.upm.edu.my/id/eprint/99535/2/KHDEJA%20M.%20A.%20AGWEL%20-%20IR.pdf; http://psasir.upm.edu.my/id/eprint/99535/

Frequency of English usage to execute banking work- related varies according to a number of linguistic, communication and psychological factors. Affective factors such as willingness to communicate, self-efficacy and communication apprehension may explain why some employees seek, while others avo...