A Study of Malaysian Companies Experience in Getting the ISO 9000 Series Certification

• Main Author: Lim, Kar Choon
• Format: Project Paper Report
• Language: English; English
• Published: 1997
• Online Access: http://psasir.upm.edu.my/id/eprint/7892/1/GSM_1997_9_A.pdf; http://psasir.upm.edu.my/id/eprint/7892/

As the world faces the challenge of globalisation, more and more corporations are searching for tools to excel in the face of competition. One such tool is through ISO 9000 certification. Corporations with the ISO 9000 series certification are seen to have the competitive advantage. For example, in the European Community countries, it has been imperative for companies to have the certification before their products/services are allowed to be in the EC marketplace. Like their worldwide counterpart, Malaysian corporations are applying to be ISO 9000 certified through our ISO regulatory authority SIRIM. In this research study, I shall study the Malaysian experiences with regards to obtaining the ISO certificate. The objective is to cover what the companies experience in the process of fulfilling all the 20 elements in the ISO 9000 series certification. It also attempts to evaluate if there is a strong correlation between the certification and the company's earnings. This study is important as it will serve as a guide to new companies seeking to be certified.