Public survey on new in-flight food delivery and waste collection system
The market competition in commercial air transportation industry today is very intense and many airlines are forced to search for new ways to attract potential passengers to their offered flight services. A few studies have shown that service quality is one of the key factors that influence passenge...
Saved in:
Main Authors: | , , |
---|---|
Format: | Article |
Language: | English |
Published: |
Universiti Teknologi MARA
2018
|
Online Access: | http://psasir.upm.edu.my/id/eprint/73678/1/FLIGHT.pdf http://psasir.upm.edu.my/id/eprint/73678/ https://jmeche.uitm.edu.my/browse-journals/special-issues/special-issue-2018-vol-5-4-advances-in-engineering-and-technology/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.upm.eprints.73678 |
---|---|
record_format |
eprints |
spelling |
my.upm.eprints.736782021-07-16T09:42:45Z http://psasir.upm.edu.my/id/eprint/73678/ Public survey on new in-flight food delivery and waste collection system Ishak, Farah Diana Romli, Fairuz Izzudin Abdul Rahman, Kawthar The market competition in commercial air transportation industry today is very intense and many airlines are forced to search for new ways to attract potential passengers to their offered flight services. A few studies have shown that service quality is one of the key factors that influence passengers' loyalty to an airline. This includes particularly the in-flight services, which are the main opportunities for airlines to make good impression to their passengers with regards to their overall service. The in-flight food delivery and waste collection process is the primary interest of this study. It is believed that the current manual process of delivering food to passengers and collecting waste afterwards can be significantly improved by automating the process. A public survey is conducted at two major international airports in Malaysia to obtain feedback from the passengers regarding the current and proposed automated food delivery and waste collection processes. Overall, it can be taken that the public has responded positively to the idea. In addition, some characteristics of the proposed process are also established from the survey results, which can be applied when designing and developing the new system. Universiti Teknologi MARA 2018 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/73678/1/FLIGHT.pdf Ishak, Farah Diana and Romli, Fairuz Izzudin and Abdul Rahman, Kawthar (2018) Public survey on new in-flight food delivery and waste collection system. Journal of Mechanical Engineering, 5 (4 spec.). 142 - 152. ISSN 1823- 5514; ESSN: 2550-164X https://jmeche.uitm.edu.my/browse-journals/special-issues/special-issue-2018-vol-5-4-advances-in-engineering-and-technology/ |
institution |
Universiti Putra Malaysia |
building |
UPM Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Putra Malaysia |
content_source |
UPM Institutional Repository |
url_provider |
http://psasir.upm.edu.my/ |
language |
English |
description |
The market competition in commercial air transportation industry today is very intense and many airlines are forced to search for new ways to attract potential passengers to their offered flight services. A few studies have shown that service quality is one of the key factors that influence passengers' loyalty to an airline. This includes particularly the in-flight services, which are the main opportunities for airlines to make good impression to their passengers with regards to their overall service. The in-flight food delivery and waste collection process is the primary interest of this study. It is believed that the current manual process of delivering food to passengers and collecting waste afterwards can be significantly improved by automating the process. A public survey is conducted at two major international airports in Malaysia to obtain feedback from the passengers regarding the current and proposed automated
food delivery and waste collection processes. Overall, it can be taken that the public has responded positively to the idea. In addition, some characteristics of the proposed process are also established from the survey results, which can be applied when designing and developing the new system. |
format |
Article |
author |
Ishak, Farah Diana Romli, Fairuz Izzudin Abdul Rahman, Kawthar |
spellingShingle |
Ishak, Farah Diana Romli, Fairuz Izzudin Abdul Rahman, Kawthar Public survey on new in-flight food delivery and waste collection system |
author_facet |
Ishak, Farah Diana Romli, Fairuz Izzudin Abdul Rahman, Kawthar |
author_sort |
Ishak, Farah Diana |
title |
Public survey on new in-flight food delivery and waste collection system |
title_short |
Public survey on new in-flight food delivery and waste collection system |
title_full |
Public survey on new in-flight food delivery and waste collection system |
title_fullStr |
Public survey on new in-flight food delivery and waste collection system |
title_full_unstemmed |
Public survey on new in-flight food delivery and waste collection system |
title_sort |
public survey on new in-flight food delivery and waste collection system |
publisher |
Universiti Teknologi MARA |
publishDate |
2018 |
url |
http://psasir.upm.edu.my/id/eprint/73678/1/FLIGHT.pdf http://psasir.upm.edu.my/id/eprint/73678/ https://jmeche.uitm.edu.my/browse-journals/special-issues/special-issue-2018-vol-5-4-advances-in-engineering-and-technology/ |
_version_ |
1706958780641574912 |
score |
13.160551 |