Service quality of Maldivian hospitality industry: Chinese tourists’ perception

• Main Authors: Ramachandran, Sridar, Maumoon, Fathimath Ifthan, Kunasekaran, Puvaneswaran, Shuib, Ahmad, Mat Som, Ahmad Puad, Prabhakaran, Sudesh
• Format: Article
• Language: English
• Published: IDOSI Publications 2017
• Online Access: http://psasir.upm.edu.my/id/eprint/63201/1/Service%20quality%20of%20Maldivian%20hospitality%20industry.pdf; http://psasir.upm.edu.my/id/eprint/63201/; https://www.idosi.org/wasj/wasj35(SEIHT)17/2.pdf

The purpose of this paper is to develop a scale on service quality of the Maldivian hospitality industry from the Chinese tourists’ perspective. Attributes from previous research were explored and tested to produce a new measurement scale. This combination of existing and new variables provided the...