Customers satisfaction towards the services provided in Kuala Lumpur International Airport, Malaysia

• Main Authors: Abdul, Mohani, Abdul Aziz, Mohd Khairi, Yahya, Mastora
• Format: Article
• Published: David Publishing 2015
• Online Access: http://psasir.upm.edu.my/id/eprint/44226/; https://www.davidpublisher.com/index.php/Home/Article/index?id=7733.html

This study is conducted to measure customers satisfaction from the five dimensions of service quality, which are empathy, tangibility, responsiveness, reliability, and assurance. A quantitative approach, using the gap-model—SERVQUAL, has been used in the survey to gauge the opinions of Kuala Lumpur...