Service quality and technology for performing Hajj

• Main Authors: Hussin, Siti Rahayu, Abd Rahman, Azmawani, Abdul Latiff, Ahmed Razman
• Format: Article
• Language: English
• Published: Universiti Putra Malaysia Press 2014
• Online Access: http://psasir.upm.edu.my/id/eprint/35356/1/Service%20quality%20and%20technology%20for%20performing%20Hajj.pdf; http://psasir.upm.edu.my/id/eprint/35356/; http://ajcr.putrabusinessschool.edu.my/?mod=archive&id=36

This case highlights the success of Lembaga Tabung Haji as the sole provider of Hajj (pilgrimage) management services for Muslims residing in Malaysia to perform Hajj in the Holy Land. A very significant contributing factor to the success of Lembaga Tabung Haji was the services provided by various s...