An improved TOPSIS/EFQM methodology for evaluating the performance of organizations

• Main Authors: Sajedi, Mohammad Askari, Mohd Yusuff, Rosnah, Angiz L., Majid Zerafat, Zulkifli, Norzima, Ismail, Md. Yusof, Gholamzadeh, Mahdi, Mojahed, Majid
• Format: Article
• Language: English
• Published: Marsland Press 2013
• Online Access: http://psasir.upm.edu.my/id/eprint/28604/1/An%20Improved%20TOPSIS.pdf; http://psasir.upm.edu.my/id/eprint/28604/; http://www.lifesciencesite.com/lsj/life1001/

Studies showed that the scoring system of the EFQM has got some problems that can cause a deviation from the correct assess performance of organization. One of the reasons of this deviation could be due to the scoring approach of EFQM questionnaire. This study is to investigate relationship of each...