An enhanced EFQM methodology for evaluating the performance of organization

• Main Authors: Sajedi, Mohammad Askari, Mohd Yusuff, Rosnah, Angiz L., Majid Zerafat, Mustafa, Adli, Zulkifli, Norzima, Ismail, Md. Yusof, Gholamzadeh, Mahdi, Mojahed, Majid
• Format: Article
• Language: English
• Published: Marsland Press 2013
• Online Access: http://psasir.upm.edu.my/id/eprint/28603/1/28603.pdf; http://psasir.upm.edu.my/id/eprint/28603/; http://www.lifesciencesite.com/lsj/life1001/

Previous studies show that traditional scoring system in EFQM model is not robust and is suffering a problem causing deviation in assessing the performance of an organization. This study aims to establish a realistic scoring system and accurate using one of the MCDM methods. AHP method is used in or...