How advanced technological approaches are reshaping sustainable social media crisis management and communication: a systematic review

• Main Authors: Bukar, Umar Ali, Sidi, Fatimah, A. Jabar, Marzanah, Nor, Rozi Nor Haizan, Abdullah, Salfarina, Ishak, Iskandar, Alabadla, Mustafa, Alkhalifah, Ali
• Format: Article
• Published: Multidisciplinary Digital Publishing Institute 2022
• Online Access: http://psasir.upm.edu.my/id/eprint/101720/; https://www.mdpi.com/2071-1050/14/10/5854

The end goal of technological advancement used in crisis response and recovery is to prevent, reduce or mitigate the impact of a crisis, thereby enhancing sustainable recovery. Advanced technological approaches such as social media, machine learning (ML), social network analysis (SNA), and big data...