Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company
A case study was being carried out on an ICT division of a public utility company in Malaysia to assess its best practices adoption using ITIL and CMMi. This paper discussed on the challenges and issues faced during the process of assessing the ICT Services Maturity Levels of the company's IT s...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | en_US |
| Published: |
2017
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