Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company
A case study was being carried out on an ICT division of a public utility company in Malaysia to assess its best practices adoption using ITIL and CMMi. This paper discussed on the challenges and issues faced during the process of assessing the ICT Services Maturity Levels of the company's IT s...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | en_US |
| Published: |
2017
|
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| id |
my.uniten.dspace-6733 |
|---|---|
| record_format |
dspace |
| spelling |
my.uniten.dspace-67332018-01-17T07:00:23Z Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company Abdul Latif, A. Md Din, M. Ismail, R. A case study was being carried out on an ICT division of a public utility company in Malaysia to assess its best practices adoption using ITIL and CMMi. This paper discussed on the challenges and issues faced during the process of assessing the ICT Services Maturity Levels of the company's IT service management. This paper also reviewed in order to help the case company to achieve higher levels of control and performance while delivering operational excellence. © 2010 IEEE. 2017-12-08T10:06:51Z 2017-12-08T10:06:51Z 2010 Article 10.1109/ICCEA.2010.279 en_US In 2010 2nd International Conference on Computer Engineering and Applications, ICCEA 2010 (Vol. 1, pp. 81-86). [5445861] |
| institution |
Universiti Tenaga Nasional |
| building |
UNITEN Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Tenaga Nasional |
| content_source |
UNITEN Institutional Repository |
| url_provider |
http://dspace.uniten.edu.my/ |
| language |
en_US |
| description |
A case study was being carried out on an ICT division of a public utility company in Malaysia to assess its best practices adoption using ITIL and CMMi. This paper discussed on the challenges and issues faced during the process of assessing the ICT Services Maturity Levels of the company's IT service management. This paper also reviewed in order to help the case company to achieve higher levels of control and performance while delivering operational excellence. © 2010 IEEE. |
| format |
Article |
| author |
Abdul Latif, A. Md Din, M. Ismail, R. |
| spellingShingle |
Abdul Latif, A. Md Din, M. Ismail, R. Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company |
| author_facet |
Abdul Latif, A. Md Din, M. Ismail, R. |
| author_sort |
Abdul Latif, A. |
| title |
Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company |
| title_short |
Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company |
| title_full |
Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company |
| title_fullStr |
Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company |
| title_full_unstemmed |
Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company |
| title_sort |
challenges in adopting and integrating itil and cmmi in ict division of a public utility company |
| publishDate |
2017 |
| _version_ |
1644494011839283200 |
| score |
13.160551 |