A framework for resolving task overload problems using intelligent software agents
In this paper, we model task delegation to resolve task overload problems using intelligent software agents in a normative environment. In such environment, where humans are responsible for various tasks, which are not transparent to others except to the management, task delegation is one of the pos...
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my.uniten.dspace-4002017-07-30T22:14:58Z A framework for resolving task overload problems using intelligent software agents Itaiwi, A.-M.K. Ahmad, M.S. Hamid, N.H.A. Jaafar, N.H. Mahmoud, M.A. Multi-Agent Systems Software agent Task delegation In this paper, we model task delegation to resolve task overload problems using intelligent software agents in a normative environment. In such environment, where humans are responsible for various tasks, which are not transparent to others except to the management, task delegation is one of the possible solutions. In order to effectively delegate roles and tasks, the delegator must comply with certain norms and rules to avoid delays in completing the tasks. In this paper, we explore the complexity of decision making process in multi-level hierarchical organization and apply delegation rules to resolve issues relating to task overload problem. We then develop a framework using intelligent software agents to resolve the problem. © 2011 IEEE. 2017-07-25T03:43:21Z 2017-07-25T03:43:21Z 2011 Conference Paper https://www.scopus.com/inward/record.uri?eid=2-s2.0-84862092247&doi=10.1109%2fICCSCE.2011.6190567&partnerID=40&md5=d1e895b9c6523ca5b8aafc406dc405c4 http://dspace.uniten.edu.my:8080/jspui/handle/123456789/400 10.1109/ICCSCE.2011.6190567 2-s2.0-84862092247 en 2011 IEEE International Conference on Control System, Computing and Engineering |
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Multi-Agent Systems Software agent Task delegation Itaiwi, A.-M.K. Ahmad, M.S. Hamid, N.H.A. Jaafar, N.H. Mahmoud, M.A. A framework for resolving task overload problems using intelligent software agents |
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In this paper, we model task delegation to resolve task overload problems using intelligent software agents in a normative environment. In such environment, where humans are responsible for various tasks, which are not transparent to others except to the management, task delegation is one of the possible solutions. In order to effectively delegate roles and tasks, the delegator must comply with certain norms and rules to avoid delays in completing the tasks. In this paper, we explore the complexity of decision making process in multi-level hierarchical organization and apply delegation rules to resolve issues relating to task overload problem. We then develop a framework using intelligent software agents to resolve the problem. © 2011 IEEE. |
format |
Conference Paper |
author |
Itaiwi, A.-M.K. Ahmad, M.S. Hamid, N.H.A. Jaafar, N.H. Mahmoud, M.A. |
author_facet |
Itaiwi, A.-M.K. Ahmad, M.S. Hamid, N.H.A. Jaafar, N.H. Mahmoud, M.A. |
author_sort |
Itaiwi, A.-M.K. |
title |
A framework for resolving task overload problems using intelligent software agents |
title_short |
A framework for resolving task overload problems using intelligent software agents |
title_full |
A framework for resolving task overload problems using intelligent software agents |
title_fullStr |
A framework for resolving task overload problems using intelligent software agents |
title_full_unstemmed |
A framework for resolving task overload problems using intelligent software agents |
title_sort |
framework for resolving task overload problems using intelligent software agents |
publishDate |
2017 |
url |
http://dspace.uniten.edu.my:8080/jspui/handle/123456789/400 |
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1644492278157279232 |
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13.214268 |