A framework for resolving task overload problems using intelligent software agents

In this paper, we model task delegation to resolve task overload problems using intelligent software agents in a normative environment. In such environment, where humans are responsible for various tasks, which are not transparent to others except to the management, task delegation is one of the pos...

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Main Authors: Itaiwi, A.-M.K., Ahmad, M.S., Hamid, N.H.A., Jaafar, N.H., Mahmoud, M.A.
Format: Conference Paper
Language:English
Published: 2017
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Online Access:http://dspace.uniten.edu.my:8080/jspui/handle/123456789/400
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spelling my.uniten.dspace-4002017-07-30T22:14:58Z A framework for resolving task overload problems using intelligent software agents Itaiwi, A.-M.K. Ahmad, M.S. Hamid, N.H.A. Jaafar, N.H. Mahmoud, M.A. Multi-Agent Systems Software agent Task delegation In this paper, we model task delegation to resolve task overload problems using intelligent software agents in a normative environment. In such environment, where humans are responsible for various tasks, which are not transparent to others except to the management, task delegation is one of the possible solutions. In order to effectively delegate roles and tasks, the delegator must comply with certain norms and rules to avoid delays in completing the tasks. In this paper, we explore the complexity of decision making process in multi-level hierarchical organization and apply delegation rules to resolve issues relating to task overload problem. We then develop a framework using intelligent software agents to resolve the problem. © 2011 IEEE. 2017-07-25T03:43:21Z 2017-07-25T03:43:21Z 2011 Conference Paper https://www.scopus.com/inward/record.uri?eid=2-s2.0-84862092247&doi=10.1109%2fICCSCE.2011.6190567&partnerID=40&md5=d1e895b9c6523ca5b8aafc406dc405c4 http://dspace.uniten.edu.my:8080/jspui/handle/123456789/400 10.1109/ICCSCE.2011.6190567 2-s2.0-84862092247 en 2011 IEEE International Conference on Control System, Computing and Engineering
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
language English
topic Multi-Agent Systems
Software agent
Task delegation
spellingShingle Multi-Agent Systems
Software agent
Task delegation
Itaiwi, A.-M.K.
Ahmad, M.S.
Hamid, N.H.A.
Jaafar, N.H.
Mahmoud, M.A.
A framework for resolving task overload problems using intelligent software agents
description In this paper, we model task delegation to resolve task overload problems using intelligent software agents in a normative environment. In such environment, where humans are responsible for various tasks, which are not transparent to others except to the management, task delegation is one of the possible solutions. In order to effectively delegate roles and tasks, the delegator must comply with certain norms and rules to avoid delays in completing the tasks. In this paper, we explore the complexity of decision making process in multi-level hierarchical organization and apply delegation rules to resolve issues relating to task overload problem. We then develop a framework using intelligent software agents to resolve the problem. © 2011 IEEE.
format Conference Paper
author Itaiwi, A.-M.K.
Ahmad, M.S.
Hamid, N.H.A.
Jaafar, N.H.
Mahmoud, M.A.
author_facet Itaiwi, A.-M.K.
Ahmad, M.S.
Hamid, N.H.A.
Jaafar, N.H.
Mahmoud, M.A.
author_sort Itaiwi, A.-M.K.
title A framework for resolving task overload problems using intelligent software agents
title_short A framework for resolving task overload problems using intelligent software agents
title_full A framework for resolving task overload problems using intelligent software agents
title_fullStr A framework for resolving task overload problems using intelligent software agents
title_full_unstemmed A framework for resolving task overload problems using intelligent software agents
title_sort framework for resolving task overload problems using intelligent software agents
publishDate 2017
url http://dspace.uniten.edu.my:8080/jspui/handle/123456789/400
_version_ 1644492278157279232
score 13.214268