Knowledge audit for References and Customer Services Unit at UNITEN library

• Main Authors: Al-Omari, Z.H., Ahmad, M.S.
• Format: Conference Paper
• Language: English
• Published: 2017
• Subjects: knowledge audit; knowledge management; library reference
• Online Access: http://dspace.uniten.edu.my:8080/jspui/handle/123456789/357

Knowledge management has become a common phrase in many service-oriented or business-oriented and government or privately owned organizations. Consequently, libraries have followed suit in deploying knowledge management for the many benefits being realized by these organizations. In this paper, we c...