An investigation of Internet Service Provider selection criteria: A systematic literature review

In today�s highly competitive business environment, organizations need to collaborate with strategic partners to provide high quality services at lower cost to maintain their effectiveness and efficiency. Hence, the concept of Supply Chain Management (SCM) emerged to effectively coordinate and manag...

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Main Authors: Naji M., Thiruchelvam S., Khudari M.
Other Authors: 58816393500
Format: Article
Published: College of Education, Al-Iraqia University 2024
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spelling my.uniten.dspace-343862024-10-14T11:19:26Z An investigation of Internet Service Provider selection criteria: A systematic literature review Naji M. Thiruchelvam S. Khudari M. 58816393500 55812442400 57211608540 Internet Service Provider Qualitative and quantitative criteria Supplier selection Supply chain management Systematic literature review Costs Decision making Internet service providers Purchasing Sustainable development Web services Business environments Competitive business Literature reviews Qualitative criteria Quantitative criteria Selection criteria Service provider selections Strategic partners Supplier selection Systematic literature review Supply chain management In today�s highly competitive business environment, organizations need to collaborate with strategic partners to provide high quality services at lower cost to maintain their effectiveness and efficiency. Hence, the concept of Supply Chain Management (SCM) emerged to effectively coordinate and manage financial, physical, and information activities within organizations and among all participating external parties. Qualitative and quantitative factors must be considered in SCM to ensure sustainable development. The research investigates the metrics and criteria influencing the process of selecting an Internet service provider (ISP) from 2001 to 2022 to assess the extent to which these factors have met the requirements of current decision-makers. It is appropriate to conduct a literature review in light of the changes in the purchasing process and determine its suitability for choosing an ISP. A comprehensive literature review of 51 articles published during the above period was conducted to ensure coverage of the latest ISP selection criteria. The results indicate a decline in the importance of criteria related to cost and prices and an increase in the importance of criteria such as quality, reliability, and performance, as evidenced by their repeated mention in the literature. � The Author(s) 2023. Final 2024-10-14T03:19:26Z 2024-10-14T03:19:26Z 2023 Article 10.52866/ijcsm.2023.04.04.013 2-s2.0-85182523417 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85182523417&doi=10.52866%2fijcsm.2023.04.04.013&partnerID=40&md5=890b7214bb70c28ed3b3c60242d7aa2c https://irepository.uniten.edu.my/handle/123456789/34386 4 4 156 172 All Open Access Gold Open Access College of Education, Al-Iraqia University Scopus
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
topic Internet Service Provider
Qualitative and quantitative criteria
Supplier selection
Supply chain management
Systematic literature review
Costs
Decision making
Internet service providers
Purchasing
Sustainable development
Web services
Business environments
Competitive business
Literature reviews
Qualitative criteria
Quantitative criteria
Selection criteria
Service provider selections
Strategic partners
Supplier selection
Systematic literature review
Supply chain management
spellingShingle Internet Service Provider
Qualitative and quantitative criteria
Supplier selection
Supply chain management
Systematic literature review
Costs
Decision making
Internet service providers
Purchasing
Sustainable development
Web services
Business environments
Competitive business
Literature reviews
Qualitative criteria
Quantitative criteria
Selection criteria
Service provider selections
Strategic partners
Supplier selection
Systematic literature review
Supply chain management
Naji M.
Thiruchelvam S.
Khudari M.
An investigation of Internet Service Provider selection criteria: A systematic literature review
description In today�s highly competitive business environment, organizations need to collaborate with strategic partners to provide high quality services at lower cost to maintain their effectiveness and efficiency. Hence, the concept of Supply Chain Management (SCM) emerged to effectively coordinate and manage financial, physical, and information activities within organizations and among all participating external parties. Qualitative and quantitative factors must be considered in SCM to ensure sustainable development. The research investigates the metrics and criteria influencing the process of selecting an Internet service provider (ISP) from 2001 to 2022 to assess the extent to which these factors have met the requirements of current decision-makers. It is appropriate to conduct a literature review in light of the changes in the purchasing process and determine its suitability for choosing an ISP. A comprehensive literature review of 51 articles published during the above period was conducted to ensure coverage of the latest ISP selection criteria. The results indicate a decline in the importance of criteria related to cost and prices and an increase in the importance of criteria such as quality, reliability, and performance, as evidenced by their repeated mention in the literature. � The Author(s) 2023.
author2 58816393500
author_facet 58816393500
Naji M.
Thiruchelvam S.
Khudari M.
format Article
author Naji M.
Thiruchelvam S.
Khudari M.
author_sort Naji M.
title An investigation of Internet Service Provider selection criteria: A systematic literature review
title_short An investigation of Internet Service Provider selection criteria: A systematic literature review
title_full An investigation of Internet Service Provider selection criteria: A systematic literature review
title_fullStr An investigation of Internet Service Provider selection criteria: A systematic literature review
title_full_unstemmed An investigation of Internet Service Provider selection criteria: A systematic literature review
title_sort investigation of internet service provider selection criteria: a systematic literature review
publisher College of Education, Al-Iraqia University
publishDate 2024
_version_ 1814061053802184704
score 13.214268