Knowledge audit for References and Customer Services Unit at UNITEN library

• Main Authors: Al-Omari Z.H., Ahmad M.S.
• Other Authors: 54944583200
• Format: Conference paper
• Published: 2023
• Subjects: knowledge audit; knowledge management; library reference; Customer satisfaction; Knowledge management; Libraries; Management; Multimedia services; Sales; Societies and institutions; Academic institutions; Customer services; Knowledge map; Knowledge sources; Service Oriented; Information technology

Knowledge management has become a common phrase in many service-oriented or business-oriented and government or privately owned organizations. Consequently, libraries have followed suit in deploying knowledge management for the many benefits being realized by these organizations. In this paper, we c...