Evaluating Mass Rapid Transit (MRT) Service Quality According to Customers� Age Group of Varying Travel Pattern
Developing countries; Mass transportation; Quality control; Quality of service; Rapid transit; Sales; Surveys; Age; Age groups; Importance-performance analyse; Importance-performance analysis; Mass rapid transit; Perceived service qualities; Public transportation; Rail transportation; Service Qualit...
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Main Authors: | Norhisham S., binti Samsudin N.S.S., Ismail N., Mardi N.H., Abu Bakar M.F., Azlan N.N.I.M., Ron Buking R.A.C. |
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Other Authors: | 54581400300 |
Format: | Conference Paper |
Published: |
Springer Science and Business Media Deutschland GmbH
2023
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