Evaluating Mass Rapid Transit (MRT) Service Quality According to Customers� Age Group of Varying Travel Pattern

• Main Authors: Norhisham S., binti Samsudin N.S.S., Ismail N., Mardi N.H., Abu Bakar M.F., Azlan N.N.I.M., Ron Buking R.A.C.
• Other Authors: 54581400300
• Format: Conference Paper
• Published: Springer Science and Business Media Deutschland GmbH 2023

Developing countries; Mass transportation; Quality control; Quality of service; Rapid transit; Sales; Surveys; Age; Age groups; Importance-performance analyse; Importance-performance analysis; Mass rapid transit; Perceived service qualities; Public transportation; Rail transportation; Service Qualit...