Customer relationship management systems (CRMS) in the healthcare environment: A systematic literature review
Data mining; Hospitals; Industrial research; Knowledge management; Patient treatment; Public relations; Quality control; Sales; Analysis and evaluation; Customer relationship management; Customer relationship management systems; Customer relationships; Healthcare environments; Innovative technology;...
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| Main Authors: | , , , , , , |
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| Other Authors: | |
| Format: | Review |
| Published: |
Elsevier B.V.
2023
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| Summary: | Data mining; Hospitals; Industrial research; Knowledge management; Patient treatment; Public relations; Quality control; Sales; Analysis and evaluation; Customer relationship management; Customer relationship management systems; Customer relationships; Healthcare environments; Innovative technology; Medical operations; Systematic literature review; Customer satisfaction |
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