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Factors that influence the acceptance of internet of things services by customers of telecommunication companies in Jordan

Internet of things; Sales; Ubiquitous computing; Web services; Automated services; Behavioral intention; Internet of thing (IOT); IT services; Technology acceptance model; Technology adoption; Telecommunication companies; User satisfaction; Telecommunication services

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Main Authors: Al-Momani A.M., Mahmoud M.A., Ahmad M.S.
Other Authors: 57203152462
Format: Article
Published: IGI Global 2023
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spelling my.uniten.dspace-236822023-05-29T14:51:00Z Factors that influence the acceptance of internet of things services by customers of telecommunication companies in Jordan Al-Momani A.M. Mahmoud M.A. Ahmad M.S. 57203152462 55247787300 56036880900 Internet of things; Sales; Ubiquitous computing; Web services; Automated services; Behavioral intention; Internet of thing (IOT); IT services; Technology acceptance model; Technology adoption; Telecommunication companies; User satisfaction; Telecommunication services This article describes how the Internet of Things (IoT) is a new paradigm shift in information technology (IT). The IoT manifests the phenomenon of ubiquitous computing when objects or 'things' are connected to the Internet providing automated services related to the things. However, few studies investigated the acceptance of these services by customers. Consequently, the purpose of this article is to investigate the factors that affect the acceptance and use of the IoT services by customers of telecommunication companies in Jordan. A total of 176 respondents participate in this study and the collected data is analyzed using SPSS. The findings indicate that behavioral intention significantly affects the use behavior of IoT services. In addition, IT knowledge is the most important factor that affects the behavioral intention followed by other factors. Copyright � 2018, IGI Global. Final 2023-05-29T06:51:00Z 2023-05-29T06:51:00Z 2018 Article 10.4018/JOEUC.2018100104 2-s2.0-85050770680 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85050770680&doi=10.4018%2fJOEUC.2018100104&partnerID=40&md5=7fc38cc4d9e08ca0383207ddad156062 https://irepository.uniten.edu.my/handle/123456789/23682 30 4 51 63 IGI Global Scopus
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
description Internet of things; Sales; Ubiquitous computing; Web services; Automated services; Behavioral intention; Internet of thing (IOT); IT services; Technology acceptance model; Technology adoption; Telecommunication companies; User satisfaction; Telecommunication services
author2 57203152462
author_facet 57203152462
Al-Momani A.M.
Mahmoud M.A.
Ahmad M.S.
format Article
author Al-Momani A.M.
Mahmoud M.A.
Ahmad M.S.
spellingShingle Al-Momani A.M.
Mahmoud M.A.
Ahmad M.S.
Factors that influence the acceptance of internet of things services by customers of telecommunication companies in Jordan
author_sort Al-Momani A.M.
title Factors that influence the acceptance of internet of things services by customers of telecommunication companies in Jordan
title_short Factors that influence the acceptance of internet of things services by customers of telecommunication companies in Jordan
title_full Factors that influence the acceptance of internet of things services by customers of telecommunication companies in Jordan
title_fullStr Factors that influence the acceptance of internet of things services by customers of telecommunication companies in Jordan
title_full_unstemmed Factors that influence the acceptance of internet of things services by customers of telecommunication companies in Jordan
title_sort factors that influence the acceptance of internet of things services by customers of telecommunication companies in jordan
publisher IGI Global
publishDate 2023
_version_ 1806427320952553472
score 13.214268

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