Customer attitudes towards internet banking and social media on internet banking in the UK

Internet banking, a cost saving and productive service delivery channel, has become a new focus of banks along with developments in information and communication technology (ICT). The advancements of ICT may help improve customer satisfaction and influence customer attitudes towards Internet banking...

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Main Authors: Wang Y.-Y., Shanmugam M., Hajli N., Bugshan H.
其他作者: 56323911200
格式: Book Chapter
出版: IGI Global 2023
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