Towards Resolving Software Quality-in-Use Measurement Challenges

Software quality-in-use comprehends the quality from user’s perspectives. It has gained its importance in e-learning applications, mobile service based applications and project management tools. User’s decisions on software acquisitions are often ad hoc or based on preference due to difficulty in...

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Main Authors: Issa, Atoum, Bong, Chih How, Narayanan, Kulathuramaiyer
Format: Article
Language:English
Published: Computing and Information Sciences 2014
Subjects:
Online Access:http://ir.unimas.my/id/eprint/8455/1/Towards%20Resolving%20Software%20Quality-in-Use%20Measurement%20Challenges%20%28abstract%29.pdf
http://ir.unimas.my/id/eprint/8455/
http://www.researchgate.net/publication/269703437_Towards_Resolving_Software_Quality-in-Use_Measurement_Challenges
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spelling my.unimas.ir.84552022-09-29T06:38:44Z http://ir.unimas.my/id/eprint/8455/ Towards Resolving Software Quality-in-Use Measurement Challenges Issa, Atoum Bong, Chih How Narayanan, Kulathuramaiyer T Technology (General) Software quality-in-use comprehends the quality from user’s perspectives. It has gained its importance in e-learning applications, mobile service based applications and project management tools. User’s decisions on software acquisitions are often ad hoc or based on preference due to difficulty in quantitatively measure software quality-in-use. However, why qualityin- use measurement is difficult? Although there are many software quality models to our knowledge, no works surveys the challenges related to software quality-in-use measurement. This paper has two main contributions; 1) presents major issues and challenges in measuring software quality-in-use in the context of the ISO SQuaRE series and related software quality models, 2) Presents a novel framework that can be used to predict software quality-in-use, and 3) presents preliminary results of quality-in-use topic prediction. Concisely, the issues are related to the complexity of the current standard models and the limitations and incompleteness of the customized software quality models. The proposed framework employs sentiment analysis techniques to predict software quality-in-use. Computing and Information Sciences 2014 Article NonPeerReviewed text en http://ir.unimas.my/id/eprint/8455/1/Towards%20Resolving%20Software%20Quality-in-Use%20Measurement%20Challenges%20%28abstract%29.pdf Issa, Atoum and Bong, Chih How and Narayanan, Kulathuramaiyer (2014) Towards Resolving Software Quality-in-Use Measurement Challenges. Journal of Emerging Trends in Computing and Information Sciences, 5 (11). pp. 877-885. ISSN 2079-8407 http://www.researchgate.net/publication/269703437_Towards_Resolving_Software_Quality-in-Use_Measurement_Challenges
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Issa, Atoum
Bong, Chih How
Narayanan, Kulathuramaiyer
Towards Resolving Software Quality-in-Use Measurement Challenges
description Software quality-in-use comprehends the quality from user’s perspectives. It has gained its importance in e-learning applications, mobile service based applications and project management tools. User’s decisions on software acquisitions are often ad hoc or based on preference due to difficulty in quantitatively measure software quality-in-use. However, why qualityin- use measurement is difficult? Although there are many software quality models to our knowledge, no works surveys the challenges related to software quality-in-use measurement. This paper has two main contributions; 1) presents major issues and challenges in measuring software quality-in-use in the context of the ISO SQuaRE series and related software quality models, 2) Presents a novel framework that can be used to predict software quality-in-use, and 3) presents preliminary results of quality-in-use topic prediction. Concisely, the issues are related to the complexity of the current standard models and the limitations and incompleteness of the customized software quality models. The proposed framework employs sentiment analysis techniques to predict software quality-in-use.
format Article
author Issa, Atoum
Bong, Chih How
Narayanan, Kulathuramaiyer
author_facet Issa, Atoum
Bong, Chih How
Narayanan, Kulathuramaiyer
author_sort Issa, Atoum
title Towards Resolving Software Quality-in-Use Measurement Challenges
title_short Towards Resolving Software Quality-in-Use Measurement Challenges
title_full Towards Resolving Software Quality-in-Use Measurement Challenges
title_fullStr Towards Resolving Software Quality-in-Use Measurement Challenges
title_full_unstemmed Towards Resolving Software Quality-in-Use Measurement Challenges
title_sort towards resolving software quality-in-use measurement challenges
publisher Computing and Information Sciences
publishDate 2014
url http://ir.unimas.my/id/eprint/8455/1/Towards%20Resolving%20Software%20Quality-in-Use%20Measurement%20Challenges%20%28abstract%29.pdf
http://ir.unimas.my/id/eprint/8455/
http://www.researchgate.net/publication/269703437_Towards_Resolving_Software_Quality-in-Use_Measurement_Challenges
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score 13.209306