Towards Resolving Software Quality-in-Use Measurement Challenges
Software quality-in-use comprehends the quality from user’s perspectives. It has gained its importance in e-learning applications, mobile service based applications and project management tools. User’s decisions on software acquisitions are often ad hoc or based on preference due to difficulty in...
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Main Authors: | , , |
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Format: | Article |
Language: | English |
Published: |
Computing and Information Sciences
2014
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Subjects: | |
Online Access: | http://ir.unimas.my/id/eprint/8455/1/Towards%20Resolving%20Software%20Quality-in-Use%20Measurement%20Challenges%20%28abstract%29.pdf http://ir.unimas.my/id/eprint/8455/ http://www.researchgate.net/publication/269703437_Towards_Resolving_Software_Quality-in-Use_Measurement_Challenges |
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Summary: | Software quality-in-use comprehends the quality from user’s perspectives. It has gained its importance in e-learning
applications, mobile service based applications and project management tools. User’s decisions on software acquisitions are
often ad hoc or based on preference due to difficulty in quantitatively measure software quality-in-use. However, why qualityin-
use measurement is difficult? Although there are many software quality models to our knowledge, no works surveys the
challenges related to software quality-in-use measurement. This paper has two main contributions; 1) presents major issues and
challenges in measuring software quality-in-use in the context of the ISO SQuaRE series and related software quality models,
2) Presents a novel framework that can be used to predict software quality-in-use, and 3) presents preliminary results of
quality-in-use topic prediction. Concisely, the issues are related to the complexity of the current standard models and the limitations and incompleteness of the customized software quality models. The proposed framework employs sentiment
analysis techniques to predict software quality-in-use. |
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