Managing service quality for competitive advantages in local financial institutions : a study on local commercial banks in Kuching, Sarawak
The current financial crisis coupled with government efforts to consolidate local financial institutions or local commercial banks towards 10 anchor banks under revised merger programme are forcing local commercial banks to improve their service quality as a significant source of competitive advanta...
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Universiti Malaysia Sarawak, (UNIMAS)
2002
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| Online Access: | http://ir.unimas.my/id/eprint/433/1/Simon.pdf http://ir.unimas.my/id/eprint/433/ |
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my.unimas.ir.4332023-05-09T05:34:19Z http://ir.unimas.my/id/eprint/433/ Managing service quality for competitive advantages in local financial institutions : a study on local commercial banks in Kuching, Sarawak Hon,, Simon Lit Min HG Finance The current financial crisis coupled with government efforts to consolidate local financial institutions or local commercial banks towards 10 anchor banks under revised merger programme are forcing local commercial banks to improve their service quality as a significant source of competitive advantage in a competitive environment or marketplace Universiti Malaysia Sarawak, (UNIMAS) 2002 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/433/1/Simon.pdf Hon,, Simon Lit Min (2002) Managing service quality for competitive advantages in local financial institutions : a study on local commercial banks in Kuching, Sarawak. Masters thesis, Universiti Malaysia Sarawak (UNIMAS). |
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Malaysia |
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Universiti Malaysia Sarawak |
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| language |
English |
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HG Finance |
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HG Finance Hon,, Simon Lit Min Managing service quality for competitive advantages in local financial institutions : a study on local commercial banks in Kuching, Sarawak |
| description |
The current financial crisis coupled with government efforts to consolidate local financial institutions or local commercial banks towards 10 anchor banks under revised merger programme are forcing local commercial banks to improve their service quality as a significant source of competitive advantage in a competitive environment or marketplace |
| format |
Thesis |
| author |
Hon,, Simon Lit Min |
| author_facet |
Hon,, Simon Lit Min |
| author_sort |
Hon,, Simon Lit Min |
| title |
Managing service quality for competitive advantages in local financial institutions : a study on local commercial banks in Kuching, Sarawak |
| title_short |
Managing service quality for competitive advantages in local financial institutions : a study on local commercial banks in Kuching, Sarawak |
| title_full |
Managing service quality for competitive advantages in local financial institutions : a study on local commercial banks in Kuching, Sarawak |
| title_fullStr |
Managing service quality for competitive advantages in local financial institutions : a study on local commercial banks in Kuching, Sarawak |
| title_full_unstemmed |
Managing service quality for competitive advantages in local financial institutions : a study on local commercial banks in Kuching, Sarawak |
| title_sort |
managing service quality for competitive advantages in local financial institutions : a study on local commercial banks in kuching, sarawak |
| publisher |
Universiti Malaysia Sarawak, (UNIMAS) |
| publishDate |
2002 |
| url |
http://ir.unimas.my/id/eprint/433/1/Simon.pdf http://ir.unimas.my/id/eprint/433/ |
| _version_ |
1767209766178783232 |
| score |
13.18916 |