Measuring Facilities Management Practice and Consumers' Satisfaction: A Case Study of Shopping Malls in Sarawak

• Main Authors: Adibah, Yusuf, Khairul Aidil Azlin, Abd Rahman, Wan Noor Faaizah, Wan Omar, Nadzirah, Yusuf, Farah, Zaini, Nangkula, Utaberta, Adam Andani, Mohammed
• Format: Proceeding
• Language: English
• Published: EAI 2021
• Subjects: H Social Sciences (General)
• Online Access: http://ir.unimas.my/id/eprint/40905/1/Measuring%20Facilities.pdf; http://ir.unimas.my/id/eprint/40905/; https://eudl.eu/proceedings/DESIGN-DECODED/2021

This article intends to impart a clearer perception on the satisfactory on consumers' experiences in shopping malls from the facilities management (FM) practices perspective. In achieving commercial prosperity, shopping malls often neglect their obligation to fulfill consumers' satisfactio...