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Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.

The purpose of this study was to identify the level of quality management practices after the company receiving MS ISO certification. In addition this study aimed to investigate the type of management involvement and commitment in quality activities, employees knowledge about the company quality pol...

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Bibliographic Details
Main Author: Adibah, Binti Ismail.
Format: Thesis
Language:English
Published: 1999
Subjects:
TS Manufactures
Online Access:http://ir.unimas.my/id/eprint/3777/1/Adibah%20Bte%20Ismail%20ft.pdf
http://ir.unimas.my/id/eprint/3777/
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spelling my.unimas.ir.37772023-04-04T01:14:59Z http://ir.unimas.my/id/eprint/3777/ Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd. Adibah, Binti Ismail. TS Manufactures The purpose of this study was to identify the level of quality management practices after the company receiving MS ISO certification. In addition this study aimed to investigate the type of management involvement and commitment in quality activities, employees knowledge about the company quality policy and how company evaluate customers' satisfaction. Six dimensions on quality practices being considered in this study were : leadership, strategic quality planning, information and analysis, human resource management and development, quality management processes, and focus and customers' satisfaction. The respondents for this study were ninety three workers who represented four departments of Bintulu Port Sdn. Bhd. 1999 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/3777/1/Adibah%20Bte%20Ismail%20ft.pdf Adibah, Binti Ismail. (1999) Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd. Masters thesis, Universiti Malaysia Sarawak (UNIMAS).
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic TS Manufactures
spellingShingle TS Manufactures
Adibah, Binti Ismail.
Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
description The purpose of this study was to identify the level of quality management practices after the company receiving MS ISO certification. In addition this study aimed to investigate the type of management involvement and commitment in quality activities, employees knowledge about the company quality policy and how company evaluate customers' satisfaction. Six dimensions on quality practices being considered in this study were : leadership, strategic quality planning, information and analysis, human resource management and development, quality management processes, and focus and customers' satisfaction. The respondents for this study were ninety three workers who represented four departments of Bintulu Port Sdn. Bhd.
format Thesis
author Adibah, Binti Ismail.
author_facet Adibah, Binti Ismail.
author_sort Adibah, Binti Ismail.
title Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
title_short Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
title_full Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
title_fullStr Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
title_full_unstemmed Persijilan MS ISO 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di Bintulu Port Sdn. Bhd.
title_sort persijilan ms iso 9002 dan persepsi kakitangan terhadap amalan pengurusan kualiti : satu kajian kes di bintulu port sdn. bhd.
publishDate 1999
url http://ir.unimas.my/id/eprint/3777/1/Adibah%20Bte%20Ismail%20ft.pdf
http://ir.unimas.my/id/eprint/3777/
_version_ 1762396649096740864
score 13.160551

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