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THE IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) ON COMPETITIVE ADVANTAGE: A CONCEPTUAL MIXED METHOD STUDY IN THE MALAYSIA LUXURY HOTEL INDUSTRIES

The widespread use of TQM has impacted the hotel industry worldwide and increasingly identified as the key issue in differentiating service products and building competitive advantage in tourism. Accordingly, hotel industries may face a wide variety of saturated and uncertain TQM pract...

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Bibliographic Details
Main Authors: Sin, Kit Yeng, Muhammad Shahar, Jusoh, Noormaizatul Akmar, Ishak
Format: Article
Language:English
Published: 2018
Subjects:
H Social Sciences (General)
HB Economic Theory
Online Access:http://ir.unimas.my/id/eprint/33018/1/THE%20IMPACT%20OF%20TOTAL%20QUALITY%20MANAGEMENT%20%28TQM%29%20ON%20COMPETITIVE%20ADVANTAGE%20A%20CONCEPTUAL%20MIXED%20METHOD%20STUDY%20IN%20THE%20MALAYSIA%20LUXURY%20HOTEL%20INDUSTRIES_pdf.pdf
http://ir.unimas.my/id/eprint/33018/
https://www.abacademies.org/articles/The-impact-of-total-quality-management-1939-6104-17-2-192.pdf
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http://ir.unimas.my/id/eprint/33018/1/THE%20IMPACT%20OF%20TOTAL%20QUALITY%20MANAGEMENT%20%28TQM%29%20ON%20COMPETITIVE%20ADVANTAGE%20A%20CONCEPTUAL%20MIXED%20METHOD%20STUDY%20IN%20THE%20MALAYSIA%20LUXURY%20HOTEL%20INDUSTRIES_pdf.pdf
http://ir.unimas.my/id/eprint/33018/
https://www.abacademies.org/articles/The-impact-of-total-quality-management-1939-6104-17-2-192.pdf

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