Enhancing User Experience In Healthcare Centres: A Case Study Of Pusat Jantung Sarawak Wayfinding Design System
Nowadays, wayfinding system exists in different ways such as signage, road sign, emergency sign, map and digital signage. All of this wayfinding system can be seen at everywhere. The wayfinding system is now playing a big role in our daily life since it can gives information to guide people to th...
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| Main Author: | |
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| Format: | Final Year Project Report |
| Language: | English English |
| Published: |
Universiti Malaysia Sarawak (UNIMAS)
2020
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| Online Access: | http://ir.unimas.my/id/eprint/32640/1/Enhancing%20User%20Experience%20In%20Healthcare%20Centres%20-%2024%20pgs.pdf http://ir.unimas.my/id/eprint/32640/4/Enhancing%20Use..ft.pdf http://ir.unimas.my/id/eprint/32640/ |
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| Summary: | Nowadays, wayfinding system exists in different ways such as signage, road sign,
emergency sign, map and digital signage. All of this wayfinding system can be seen at
everywhere. The wayfinding system is now playing a big role in our daily life since it can gives
information to guide people to the correct path and reach their destination. Although wayfinding
system can help us to find the way, but some signage in complex environments such as
healthcare centres in wrong placement or unclear instructions will confuse people when they
finding their way to destination. Therefore, this study is conducted in healthcare centres
especially Pusat Jantung Sarawak to help patients and visitors find their destination more easily
by improving the wayfinding design system in the hospital. The research was carried out using
qualitative method where interview and observation was carried out inside Pusat Jantung
Sarawak. From the analysis of data, obtained that most of the participants are facing problems by
using the existing wayfinding design system to find their way. |
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