The Relationship between Individual, Job and Organizational Characteristics towards Job Satisfaction amongst Bank Employees

• Main Author: Ngui, Chun Cheah
• Format: Final Year Project Report
• Language: English; English
• Published: Universiti Malaysia Sarawak (UNIMAS) 2019
• Subjects: HF Commerce
• Online Access: http://ir.unimas.my/id/eprint/30052/1/Ngui.pdf; http://ir.unimas.my/id/eprint/30052/2/Ngui%20full.pdf; http://ir.unimas.my/id/eprint/30052/

Despite many research has been conducted on the determinants of job satisfaction, little research has particularly focused mindfulness's role in the workplace; the significance of financial rewards in organizational psychology and its causal relationship with organizational commitment. To fill in the research gap, this study aims to determine the relationship between individual (mindfulness), job (financial rewards) and organizational (organizational commitment) characteristics towards job satisfaction amongst bank employees. With the quantitative survey approach, 160 questionnaire were distributed to employees in four banks in Kuching, \\lith a return rate of 84.38% and the total usable questionnaires of 107. The data collected was analyzed using the Statistical Package for the Social Sciences (SPSS) version 20. Spearman Correlation analysis showed that the positive strong and significant relationship between mindfulness [rho(l07) = .74, P < .01], financial rewards [rho(107) = .84, p < .01] and organizational commitment [rho(107) = .84, p < .01] towards job satisfaction. Moreover, the Multiple Regression analysis portrayed that 79% of the variance in job satisfaction can be explained by the independent variables. It was discovered that the most dominant factor to predict job satisfaction is organizational commitment [Beta = .40, P < 0.01], followed by financial rewards [Beta = .34, P < 0.01] and mindfulness [Beta = .22, P < 0.01] . Therefore, it is recommended to implement human resource policies and practices that incorporate the element of affective commitment, fair performance-based rewards system and mindfulness activities in the banking industry.