EXPLORING EMPLOYEE PERSPECTIVES OF THE EFFECTIVENESS OF TRAINING AND DEVELOPMENT ON EMPLOYEE PERFORMANCE IN A PRIVATE BANK, KUCHING
Training and development is very important for every organization because training and development able to improve employee’s performance in the workplace. Many employers and managers implemented training and development to face extensive business challenges and to increase their employee’s knowl...
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| Main Author: | |
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| Format: | Final Year Project Report |
| Language: | English English |
| Published: |
Universiti Malaysia Sarawak (UNIMAS)
2021
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/37500/1/IZZATUL%20AFIQAH%20-%2024%20pgs.pdf http://ir.unimas.my/id/eprint/37500/7/IZZATUL%20AFIQAH%20ft.pdf http://ir.unimas.my/id/eprint/37500/ |
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| Summary: | Training and development is very important for every organization because training and
development able to improve employee’s performance in the workplace. Many employers
and managers implemented training and development to face extensive business challenges
and to increase their employee’s knowledge, skills and abilities. A qualitative study was
conducted to explore employee perspectives of the effectiveness of
training and development on employee performance in a private bank in Kuching. Data was
collected from 3 informants using an interview method. The study focuses on types and
purposes of training and development programs in a private bank, evaluation of training and
development and employee performance in a private bank, and strategies to increase the
effectiveness of training and development and employee performance in a private bank. The
collected data were analyzed using thematic data analysis. The results of the study revealed
that the private bank have implemented a few types of training and development programs
such as job training, motivation training, customer service training, ethics training, promotional training, and leadership training. The study also revealed that the private bank
have conducted an evaluation to measure the effectiveness of the training and development
programs and employee performance using Kirpatrick four level model, performance
appraisals and Key Performance Indicators (KPI). Furthermore, the findings of this study also
found that there are a few strategies to increase the effectiveness of training and development
programs and employee performance in a private bank. Hence, this study able to be a
guideline for future references and implementations. |
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