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Component of perceived service quality in teaching : the emergence of six critical factors

Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all...

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Main Author: Zaidi, Basli
Format: Thesis
Language:English
Published: 2002
Subjects:
LB Theory and practice of education
Online Access:http://ir.unimas.my/id/eprint/16632/5/Component%20of%20perceived%20service%20quality%20in%20teaching%20%3B%20the%20emergence%20of%20six%20critical%20factors%20%28fulltext%29.pdf
http://ir.unimas.my/id/eprint/16632/
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spelling my.unimas.ir-166322024-12-13T08:24:42Z http://ir.unimas.my/id/eprint/16632/ Component of perceived service quality in teaching : the emergence of six critical factors Zaidi, Basli LB Theory and practice of education Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all Polytechnic department - the technique of measuring customer satisfaction. 2002 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/16632/5/Component%20of%20perceived%20service%20quality%20in%20teaching%20%3B%20the%20emergence%20of%20six%20critical%20factors%20%28fulltext%29.pdf Zaidi, Basli (2002) Component of perceived service quality in teaching : the emergence of six critical factors. Masters thesis, Universiti Malaysia Sarawak, (UNIMAS).
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic LB Theory and practice of education
spellingShingle LB Theory and practice of education
Zaidi, Basli
Component of perceived service quality in teaching : the emergence of six critical factors
description Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase inimportance, the management of Polytechnic focusing on the one critical management tool that is visible to all Polytechnic department - the technique of measuring customer satisfaction.
format Thesis
author Zaidi, Basli
author_facet Zaidi, Basli
author_sort Zaidi, Basli
title Component of perceived service quality in teaching : the emergence of six critical factors
title_short Component of perceived service quality in teaching : the emergence of six critical factors
title_full Component of perceived service quality in teaching : the emergence of six critical factors
title_fullStr Component of perceived service quality in teaching : the emergence of six critical factors
title_full_unstemmed Component of perceived service quality in teaching : the emergence of six critical factors
title_sort component of perceived service quality in teaching : the emergence of six critical factors
publishDate 2002
url http://ir.unimas.my/id/eprint/16632/5/Component%20of%20perceived%20service%20quality%20in%20teaching%20%3B%20the%20emergence%20of%20six%20critical%20factors%20%28fulltext%29.pdf
http://ir.unimas.my/id/eprint/16632/
_version_ 1818839358322507776
score 13.223943

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