A methodology for developing a self-assessment tool to measure quality performance in organizations (a Malaysian perspective)

This paper summarises the development methodology that uses the assessment criteria of two national quality awards namely, the Malcolm Baldrige National Quality Award and Deming Prize as a basis for creating a self-assessment tool to measure quality performance in an organization. Self-assessment...

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Bibliographic Details
Main Authors: Subari, Khairanum, Leeng Sze, Koay
Format: Article
Language:English
Published: Universiti Kuala Lumpur 2010
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Online Access:http://dspace.unimap.edu.my/xmlui/handle/123456789/9239
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