A methodology for developing a self-assessment tool to measure quality performance in organizations (a Malaysian perspective)

• Main Authors: Subari, Khairanum, Leeng Sze, Koay
• Format: Article
• Language: English
• Published: Universiti Kuala Lumpur 2010
• Subjects: Self-assessment tool; MBNQA; Deming Prize
• Online Access: http://dspace.unimap.edu.my/xmlui/handle/123456789/9239

This paper summarises the development methodology that uses the assessment criteria of two national quality awards namely, the Malcolm Baldrige National Quality Award and Deming Prize as a basis for creating a self-assessment tool to measure quality performance in an organization. Self-assessment...