Description: A conceptual kano and quality function deployment (Qfd) framework for healthcare service

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Bibliographic Details
Main Authors:	Norshahrizan, Nordin, Razli, Che Razak
Other Authors:	norshahrizan@unimap.edu.my
Format:	Article
Language:	English
Published:	School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) 2015
Subjects:	Complaints Quality function deployment Kano's model Healthcare service Main voice of customer
Online Access:	http://dspace.unimap.edu.my:80/xmlui/handle/123456789/38597
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Summary:	Link to publisher's homepage at http://ijbt.unimap.edu.my/