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Job satisfaction and service quality gap in public universities in the east coast of Malaysia

The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to ot...

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Bibliographic Details
Main Author: Wan Norhayati Mohamed
Format: Thesis
Language:English
Published: Fakulti Pengurusan Ekonomi 2011
Subjects:
HF 5549.5 .J63 W3 2002
Wan Norhayati Mohamed
Tesis FPE 2002
Job analysis
Employee motivation
Job satisfaction
Employee attitude surveys
Online Access:http://hdl.handle.net/123456789/1033
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id my.umt.ir-1033
record_format eprints
spelling my.umt.ir-10332016-03-11T22:38:05Z Job satisfaction and service quality gap in public universities in the east coast of Malaysia Wan Norhayati Mohamed HF 5549.5 .J63 W3 2002 Wan Norhayati Mohamed Tesis FPE 2002 Job analysis Employee motivation Job satisfaction Employee attitude surveys The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to other firms in service sector, perhaps, the only way the higher education institutions can differentiate themselves from their competitors is through delivering high quality service. 2011-12-17T14:50:19Z 2011-12-17T14:50:19Z 2002-07 Thesis http://hdl.handle.net/123456789/1033 en ;HF 5549.5 .J63 W3 2002 application/pdf application/pdf Fakulti Pengurusan Ekonomi
institution Universiti Malaysia Terengganu
building Perpustakaan Sultanah Nur Zahirah
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Terengganu
content_source UMT-IR
url_provider http://umt-ir.umt.edu.my:8080/
language English
topic HF 5549.5 .J63 W3 2002
Wan Norhayati Mohamed
Tesis FPE 2002
Job analysis
Employee motivation
Job satisfaction
Employee attitude surveys
spellingShingle HF 5549.5 .J63 W3 2002
Wan Norhayati Mohamed
Tesis FPE 2002
Job analysis
Employee motivation
Job satisfaction
Employee attitude surveys
Wan Norhayati Mohamed
Job satisfaction and service quality gap in public universities in the east coast of Malaysia
description The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to other firms in service sector, perhaps, the only way the higher education institutions can differentiate themselves from their competitors is through delivering high quality service.
format Thesis
author Wan Norhayati Mohamed
author_facet Wan Norhayati Mohamed
author_sort Wan Norhayati Mohamed
title Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_short Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_full Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_fullStr Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_full_unstemmed Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_sort job satisfaction and service quality gap in public universities in the east coast of malaysia
publisher Fakulti Pengurusan Ekonomi
publishDate 2011
url http://hdl.handle.net/123456789/1033
_version_ 1738395472159047680
score 13.222552

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