The study on the service quality and relation to customer satisfaction on logistic services in Sabah

• Main Authors: Nur Faizilah Rizala, Sidah Idris
• Format: Proceedings
• Language: English; English
• Published: Faculty of Business, Economics and Accountancy Universiti Malaysia Sabah 2023
• Subjects: HB1-3840 Economic theory. Demography; RC666-701 Diseases of the circulatory (Cardiovascular) system
• Online Access: https://eprints.ums.edu.my/id/eprint/39327/1/ABSTRACT.pdf; https://eprints.ums.edu.my/id/eprint/39327/2/FULL%20TEXT.pdf; https://eprints.ums.edu.my/id/eprint/39327/; https://submit.confbay.com/thisconf/dwnl?view=download&acid=1401

The competition among logistic companies has significantly increased, which has led these companies to strive to understand more about their customers’ needs and to maintain the customers’ satisfaction with the services that they offer, as online shopping has expanded dramatically during the COVID-1...