Open Innovation in the Financial Sector: A Mixed-Methods Approach to Assess Bankers’ Willingness to Embrace Open-AI ChatGPT

• Main Authors: Mohamed Bouteraa, Brahim Chekima, Ramayah Thurasamy, Saeed Awadh Bin-Nashwan, Meshari Al-Daihani, Abderrahmane Baddou, Mouad Sadallah, Rudy Ansar
• Format: Article
• Language: English; English
• Published: Elsevier B.V. 2024
• Subjects: HG1811-2351 Special classes of banks and financial institutions; TK7800-8360 Electronics
• Online Access: https://eprints.ums.edu.my/id/eprint/38917/1/ABSTRACT.pdf; https://eprints.ums.edu.my/id/eprint/38917/2/FULL%20TEXT.pdf; https://eprints.ums.edu.my/id/eprint/38917/; https://doi.org/10.1016/j.joitmc.2024.100216

As open innovation and Artificial Intelligence (AI) become more prevalent in financial institutions, early adoption of Chatbots will have a competitive advantage. However, ChatGPT is still less common in the financial sector than in other industries. This study attempts to understand bankers’ percep...