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Perceived service quality, customer satisfaction and behavioural intentions towards hospitals in Sabah

Health system in Malaysia including hospitals, clinic and community health agencies can be very different from other work environments. Healthcare systems are complex and there are many things we need to know about types of hospital systems, patient care, insurance, healthcare providers and legal is...

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Bibliographic Details
Main Authors: Sidah Idris, Mohd Firdaus Mohd Hayati
Format: Proceedings
Language:English
English
Published: Zes Rokman Resources 2021
Subjects:
HD9000-9999 Special industries and trades
HF5410-5417.5 Marketing. Distribution of products
Online Access:https://eprints.ums.edu.my/id/eprint/32293/1/Perceived%20service%20quality%2C%20customer%20satisfaction%20and%20behavioural%20intentions%20towards%20hospitals%20in%20Sabah.ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/32293/2/PERCEIVED%20SERVICE%20QUALITY%2C%20CUSTOMER%20SATISFACTION%20AND%20BEHAVIOURAL%20INTENTIONS%20TOWARDS%20HOSPITALS%20IN%20SABAH.pdf
https://eprints.ums.edu.my/id/eprint/32293/
http://familyrepository.lppkn.gov.my/948/1/Prosiding%20Persidangan%20Kependudukan%20Kebangsaan%202021.pdf
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Internet

https://eprints.ums.edu.my/id/eprint/32293/1/Perceived%20service%20quality%2C%20customer%20satisfaction%20and%20behavioural%20intentions%20towards%20hospitals%20in%20Sabah.ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/32293/2/PERCEIVED%20SERVICE%20QUALITY%2C%20CUSTOMER%20SATISFACTION%20AND%20BEHAVIOURAL%20INTENTIONS%20TOWARDS%20HOSPITALS%20IN%20SABAH.pdf
https://eprints.ums.edu.my/id/eprint/32293/
http://familyrepository.lppkn.gov.my/948/1/Prosiding%20Persidangan%20Kependudukan%20Kebangsaan%202021.pdf

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