High-performance work practices and service quality in mid-scale lodging industry

• 主要な著者: Mary Monica Jiony, Lew, Tek-Yew, Geoffrey Harvey Tanakinjal, Daria Gom, Ruth S. Siganul
• フォーマット: 論文
• 言語: English; English
• 出版事項: Medwell Publishing 2016
• 主題: TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• オンライン･アクセス: https://eprints.ums.edu.my/id/eprint/30946/1/High-Performance%20Work%20Practices%20and%20Service%20Quality%20in%20Mid-Scale%20Lodging%20Industry.pdf; https://eprints.ums.edu.my/id/eprint/30946/2/High-Performance%20Work%20Practices%20and%20Service%20Quality%20in%20Mid-Scale%20Lodging%20Industry_ABSTRACT.pdf; https://eprints.ums.edu.my/id/eprint/30946/; http://docsdrive.com/pdfs/medwelljournals/sscience/2016/7290-7294.pdf; http://dx.doi.org/10.36478/sscience.2016.7290.7294

The main objective of this research is to examine the important constructs of service quality in its relation to high performance work practice, with employee engagement as mediating factor. It attempts to identify the potential gap in the service quality performance of fulltime frontline employees...