High-performance work practices and service quality in mid-scale lodging industry

• المؤلفون الرئيسيون: Mary Monica Jiony, Lew, Tek-Yew, Geoffrey Harvey Tanakinjal, Daria Gom, Ruth S. Siganul
• التنسيق: مقال
• اللغة: English; English
• منشور في: Medwell Publishing 2016
• الموضوعات: TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• الوصول للمادة أونلاين: https://eprints.ums.edu.my/id/eprint/30946/1/High-Performance%20Work%20Practices%20and%20Service%20Quality%20in%20Mid-Scale%20Lodging%20Industry.pdf; https://eprints.ums.edu.my/id/eprint/30946/2/High-Performance%20Work%20Practices%20and%20Service%20Quality%20in%20Mid-Scale%20Lodging%20Industry_ABSTRACT.pdf; https://eprints.ums.edu.my/id/eprint/30946/; http://docsdrive.com/pdfs/medwelljournals/sscience/2016/7290-7294.pdf; http://dx.doi.org/10.36478/sscience.2016.7290.7294

The main objective of this research is to examine the important constructs of service quality in its relation to high performance work practice, with employee engagement as mediating factor. It attempts to identify the potential gap in the service quality performance of fulltime frontline employees...