The relationship between culture and employees' satisfaction on ISO 9001 Quality Management System implementation

• Main Author: Jun, Siew Kwan
• Format: Thesis
• Language: English
• Published: 2014
• Subjects: HD Industries. Land use. Labor
• Online Access: https://eprints.ums.edu.my/id/eprint/17925/1/The%20relationship%20between%20culture%20and%20employees%20satisfaction%20on%20ISO%209001%20Quality%20Management%20System%20implementation.pdf; https://eprints.ums.edu.my/id/eprint/17925/

This study aims to examine the relationship between culture and employees' satisfaction on ISO 9001 implementation. A total of 123 respondents participated in this study. The objectives of the study were achieved after examining the relationship between culture (independent variable) using five dimensions which include power distance, collectivism/individualism,masculinity/femininity, uncertainty avoidance and long-term orientation and satisfaction on ISO 9001 implementation (dependent variable). The final result shows that collectivism has Significant positive relationship and masculinity has significant negative relationship with the satisfaction on ISO implementation. This study further examines the moderating effect of working experience and education level on the relationship between culture dimensions and satisfaction on ISO 9001 Implementation. It is confirmed also working experience and education level are Significantly moderate the relationship between some of the independent variables and dependent variable. In addition, this study has successfully reveals the degree of satisfaction of the employees working in ISO 9001 certified companies in Sabah. Overall the employees are satisfied with the system applied. The final result of the study also discover the culture in Sabah which is more to low power distance, collectivism, low masculinity, high uncertainty avoidance and high long-term orientation.