Is Average Worrying? A Mixed Method Study of Malaysian Public University Administrative Staff’s Workplace Communication Apprehension

• Main Authors: Mohd Zulfadli, Mat Husin, Nor Yazi, Khamis
• Format: Article
• Language: English
• Published: Universiti Teknologi Malaysia 2023
• Subjects: L Education (General); LB2300 Higher Education
• Online Access: http://umpir.ump.edu.my/id/eprint/40016/1/Is%20Average%20Worrying%20A%20Mixed%20Method%20Study%20of%20Malaysian%20Public%20University%20Administrative%20Staff%E2%80%99s%20Workplace%20Communication%20Apprehension.pdf; http://umpir.ump.edu.my/id/eprint/40016/; https://doi.org/10.11113/lspi.v10.20202

Even when employed, English oral communication skills proficiency continues to be an asset; mastering the skill is advantageous. The notion has driven comprehensive studies on communication, including apprehension, yet the focus on workplace contexts remainsminimal. Therefore, this...