Improving canteen's service and operations management: A case study using modelling and simulation approach

• Main Authors: Lee, Khai Loon, Puteri Nurhazira, Romzi
• Format: Book Chapter
• Language: English; English; English; English
• Published: Penerbit UTHM 2021
• Subjects: H Social Sciences (General)
• Online Access: http://umpir.ump.edu.my/id/eprint/32571/1/4.%20SOM%20Series%203%202021_Improving%20Canteen%27s%20Service%20and%20Operations%20Management.pdf; http://umpir.ump.edu.my/id/eprint/32571/7/Service%20and%20Operations%20Management-%20Series%203.pdf; http://umpir.ump.edu.my/id/eprint/32571/8/Improving%20canteen%27s%20service%20and%20operations%20management.pdf; http://umpir.ump.edu.my/id/eprint/32571/9/Improving%20canteen%27s%20service%20and%20operations%20management_Full.pdf; http://umpir.ump.edu.my/id/eprint/32571/; http://penerbit.uthm.edu.my

Operating a canteen business in an audio and visual innovation centre is a small business. However, it required good operating practices to be efficient and successful. Having good operating procedures required everyone to know its goals, objectives and be familiar with its policies. Most canteen bu...