Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation

• 主要な著者: Oluyinka, Oludapo Samson, Cheng, Jack Kie, Puteri Fadzline, Muhamad Tamyez, Ayodele, Freida Ozavize
• フォーマット: Conference or Workshop Item
• 言語: English
• 出版事項: ESB Business School 2016
• 主題: HD Industries. Land use. Labor
• オンライン･アクセス: http://umpir.ump.edu.my/id/eprint/15565/1/fim-2016-samson-Business%20Process%20Outsourcing%20Performance%20Evaluation.pdf; http://umpir.ump.edu.my/id/eprint/15565/

How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper is fueled by the investigation on the empirical framework of such question. Cost and quality which are seen as key factors of measurement...