Business Process Outsourcing Performance Evaluation: A Lean-Agile Framework and Its Empirical Validation

• المؤلفون الرئيسيون: Oluyinka, Oludapo Samson, Cheng, Jack Kie, Puteri Fadzline, Muhamad Tamyez, Ayodele, Freida Ozavize
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: ESB Business School 2016
• الموضوعات: HD Industries. Land use. Labor
• الوصول للمادة أونلاين: http://umpir.ump.edu.my/id/eprint/15565/1/fim-2016-samson-Business%20Process%20Outsourcing%20Performance%20Evaluation.pdf; http://umpir.ump.edu.my/id/eprint/15565/

How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper is fueled by the investigation on the empirical framework of such question. Cost and quality which are seen as key factors of measurement...