Business Process Outsource Performance Evaluation - A Lean-Agile Framework and It’s Empirical Validation

• المؤلفون الرئيسيون: Oluyinka, Oludapo Samson, Puteri Fadzline, Muhamad Tamyez, Cheng, Jack Kie
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: 2016
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://umpir.ump.edu.my/id/eprint/14761/1/Business%20process%20outsource%20performance%20evaluation%20%E2%80%93%20A%20Lean-agile.pdf; http://umpir.ump.edu.my/id/eprint/14761/

How do we know that a Business Process Outsourcing (BPO) company is performing well or not? The validation method of the hybrid constructs presented in this paper fuel the investigation on the empirical framework of that question. Cost and quality which are seen as key factors of measurement have en...