Companys's performance self-assessment (CoSPA) among facilities outsorcing firms in Malaysia: A focus on service delivey

• Main Authors: Mar Iman, A.H., Douglas, M.U., Ali, H.M.
• Format: Non-Indexed Article
• Published: Vilnius Gediminas Technical University (VGTU) Press 2015
• Online Access: http://discol.umk.edu.my/id/eprint/8278/; http://www.tandfonline.com/doi/abs/10.3846/1648715X.2015.1054920

Company performance self-assessment (CoPSA), whose fundamental purpose is to provide a check-and-balance mechanism for practice performance through progress-and-performance self-assessment (PaPSa) is yet to be in place in the facilities management industry. Specially needed by facilities service out...