Customer satisfaction and willingness to use self-service kiosk in Genting highlands hotel

• Main Authors: Norfitriyah Shakirah Mohamad, Norsyafiqah Suffri, Nur ‘Aisyah Abdul Razak
• Format: Undergraduate Final Project Report
• Language: English
• Published: 2023
• Online Access: http://discol.umk.edu.my/id/eprint/13984/1/H11.pdf; http://discol.umk.edu.my/id/eprint/13984/

The hospitality sector adopted self-service kiosk (SSK) technology as other industries did, and has now incorporated self-service kiosks into its service processes. Due to the fact that the system is relatively new to the hotel industry, the motivations behind customer satisfaction with self-service...