The factors that influencing that customer satisfaction towards shopping center in Kelantan: a case in KB Mall.
Customer satisfaction as a state of mind in which the customer’s needs, wants, and expectations throughout the product of service life haven been met or exceeded, resulting in future repurchase and loyalty. Customer satisfaction is important for any shopping center such as KB Mall because without cu...
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| Format: | UMK Etheses |
| Language: | English |
| Published: |
2012
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| Online Access: | http://discol.umk.edu.my/id/eprint/10686/1/AFIQAH%20SUHAILAH%20BT%20MAT%20SAMSUDIN.pdf http://discol.umk.edu.my/id/eprint/10686/ |
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