Spoken communication needs analysis of information desk personnel in libraries / Sujitha Surentharan
The main aim of this study is to conduct a needs analysis to identify the spoken English language communication needs of the LIDP while catering to the demands and requests of the international students. By identifying their spoken communication needs, their spoken communication skills are identifie...
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| Format: | Thesis |
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2016
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| Online Access: | http://studentsrepo.um.edu.my/6807/4/sujitha.pdf http://studentsrepo.um.edu.my/6807/ |
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