A TQM approach on the measurement of customer satisfaction for users of cellular telephones / Subramaniam a/l K.S. Gopala Iyer

• Main Author: K. S. Gopala Iyer, Subramaniam
• Format: Thesis
• Published: 1998
• Subjects: HD Industries. Land use. Labor
• Online Access: http://studentsrepo.um.edu.my/2297/1/PENDAHULUAN.pdf; http://studentsrepo.um.edu.my/2297/2/ABSTRAK.pdf; http://studentsrepo.um.edu.my/2297/3/KANDUNGAN.pdf; http://studentsrepo.um.edu.my/2297/4/BAB_1.pdf; http://studentsrepo.um.edu.my/2297/5/BAB_2.pdf; http://studentsrepo.um.edu.my/2297/6/BAB_3.pdf; http://studentsrepo.um.edu.my/2297/7/BAB_4.pdf; http://studentsrepo.um.edu.my/2297/8/BAB_5.pdf; http://studentsrepo.um.edu.my/2297/9/BIBLIOGRAFI.pdf; http://studentsrepo.um.edu.my/2297/10/LAMPIRAN.pdf; http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01UTAMA/0/5?searchdata1="A TQM approach on the measurement of customer satisfaction for users of cellular telephones"{245}; http://studentsrepo.um.edu.my/2297/

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